If you work in consulting or any corporate’s planning or client-facing department, you probably have heard the term customer experience quite often. This issue has been one of the emerging business trends as a result of a more connected world and the tech savvy generation. To put it simply, it’s about winning your customer’s loyalty by various approaches to show them that you do care and they are valued. I will write about that later but what I want to share today is actually a story about my own colleague experience.
The other day ago, while I was helping out my supervisor on several research works, e-mails coming and going off my inbox as usual, one mail arrived and it was not related to my current tasks at all – it’s a report on sustainability practices by leading retail and consumer goods companies. “Thought you might be interested.” is all that was written. To my understanding, I mentioned my interest in corporate citizenship and sustainable development only once when my supervisor interviewed me almost a year ago, and I have never mentioned about it again. Yes, she did remember and do share the resources to me during the busy work time. That day I told myself I’m going to work harder on my next task to deliver over her expectation and help her out more than what she asks, and yes seriously I’m willing to try that despite the doubt in my own ability.
I don’t think you need to be that awesome to be a good leader. Many people tried so hard to inspire their subordinates by irrelevant things such as being a role model in hard work or occasionally treat them with some nice meals, but sometimes it’s all just about those little things that you listen and care.
Apprentice's Bullpen 